Last Updated: 2 April 2026
Nature's Wisdom Clinic ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, book appointments, use our online consultation services, or visit our clinic in Pune, India.
By using our website or services, you consent to the practices described in this Privacy Policy. Please read it carefully.
1. Information We Collect
1.1 Personal Information
When you interact with our website or services, we may collect the following personal information:
- Full name, age, gender, and date of birth
- Email address and phone number
- Residential address and postal code
- Account login credentials (email and encrypted password)
- Communication preferences
1.2 Health and Medical Data
As a homoeopathic clinic, we collect sensitive health information necessary for providing treatment:
- Current symptoms and chief complaints
- Medical history, past illnesses, surgeries, and hospitalisations
- Family medical history
- Current medications and supplements
- Lifestyle information (diet, sleep, habits) relevant to homoeopathic case-taking
- Mental and emotional health details as part of constitutional assessment
- Consultation notes, prescriptions, and treatment plans
- Responses to pre-consultation questionnaires
1.3 Payment Information
When you make payments for appointments or consultations:
- Transaction reference numbers and payment status
- Payment amount and date
- Payment method type (UPI, card, net banking, etc.)
Please note: We do not store your complete credit/debit card numbers, CVV, or bank account details on our servers. All payment processing is handled securely by our third-party payment gateway, Cashfree Payments.
1.4 Technical and Usage Data
We automatically collect certain technical information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and navigation patterns
- Referring website or source
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Medical Care: To conduct homoeopathic consultations, prepare individualised treatment plans, and prescribe appropriate remedies
- Appointment Management: To schedule, confirm, reschedule, or cancel appointments for online and in-clinic consultations
- Online Consultations: To facilitate secure video consultations through our platform
- Payment Processing: To process consultation fees and issue receipts
- Communication: To send appointment reminders, follow-up instructions, prescription details, and respond to your queries
- Account Management: To create and maintain your patient account and consultation history
- Service Improvement: To analyse usage patterns and improve our website, services, and patient experience
- Legal Compliance: To comply with applicable healthcare regulations and legal obligations in India
3. Data Security
We take the security of your personal and health data seriously and implement appropriate technical and organisational measures, including:
- Encrypted data transmission using SSL/TLS protocols (HTTPS)
- Secure password hashing using industry-standard algorithms
- Role-based access controls limiting data access to authorised personnel only
- Regular security reviews and updates of our systems
- Secure server infrastructure with access logging
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices to protect your data.
4. Third-Party Services
We use the following third-party services to operate our platform. Each has its own privacy policy governing data handling:
4.1 Cashfree Payments
We use Cashfree Payments as our payment gateway to securely process consultation fees. When you make a payment, you are redirected to Cashfree's secure payment page. Cashfree processes your payment details in accordance with PCI DSS (Payment Card Industry Data Security Standards).
4.2 Jitsi Video Consultations
Our online video consultations are powered by Jitsi, an open-source video conferencing platform. Video calls are encrypted end-to-end, and we do not record consultations unless explicitly agreed upon by both parties.
4.3 Email Services
We use email services to send appointment confirmations, OTP verifications, prescription details, and other essential communications. Your email address is shared with our email service provider solely for the purpose of delivering these communications.
5. Your Rights Under India's Digital Personal Data Protection (DPDP) Act, 2023
Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:
- Right to Access: You have the right to obtain a summary of your personal data being processed by us and the processing activities undertaken
- Right to Correction and Erasure: You have the right to request correction of inaccurate or misleading personal data, completion of incomplete data, and erasure of your personal data that is no longer necessary for the purpose it was collected
- Right to Grievance Redressal: You have the right to register grievances with us regarding the processing of your personal data. We will acknowledge and address your grievance in a timely manner
- Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity
To exercise any of these rights, please contact us at info@natureswisdomclinic.com. We will respond to your request within a reasonable timeframe, not exceeding 30 days.
Please note: Certain health records may be retained as required under applicable Indian healthcare regulations even after an erasure request, to the extent permitted by law.
6. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly, including session management, authentication, and security features. These cannot be disabled.
- Functional Cookies: Help remember your preferences (such as login status) to provide a more personalised experience.
We do not use advertising or third-party tracking cookies. You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.
7. Data Retention
We retain your data for the following periods:
- Medical Records: Patient health records and consultation history are retained for a minimum of 3 years from the date of last consultation, or longer as required by applicable Indian medical regulations
- Account Information: Maintained as long as your account is active. Upon account deletion request, personal data is removed within 30 days, subject to legal retention requirements
- Payment Records: Transaction records are retained for a minimum of 8 years as required under Indian tax and financial regulations
- Contact Messages: Retained for up to 2 years for service improvement and dispute resolution purposes
- Technical Logs: Server and access logs are retained for up to 12 months for security and troubleshooting purposes
8. Children's Privacy
Nature's Wisdom Clinic provides homoeopathic treatment for patients of all ages, including children. For patients under 18 years of age:
- Appointments must be booked by a parent or legal guardian
- Consent for treatment and data collection must be provided by the parent or legal guardian
- All communications regarding a minor's treatment will be directed to the parent or legal guardian
- We do not knowingly collect personal information from children under 18 without verifiable parental consent
9. Data Sharing and Disclosure
We do not sell, rent, or trade your personal or health information to any third party. We may share your data only in the following circumstances:
- With Your Consent: When you explicitly authorise us to share information with another healthcare provider or third party
- Service Providers: With trusted third-party services (as listed in Section 4) that assist in operating our platform, under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority under applicable Indian legislation
- Emergency Situations: To protect the vital interests of a patient in a medical emergency
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and post the revised policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.